Refund Policy

Last updated: 28 September 2026. Please read this before you pay. You can test the service with a free 2-hour trial first.

Try before you buy

Because every home’s broadband, Wi-Fi and devices are different, we offer a free 2-hour trial so you can check picture quality, channel switching and the TV guide on your own TV before paying anything. Ask for it on WhatsApp: +44 7354 156253. Details are on our free trial page.

No refunds once your subscription is activated

Subscriptions are activated immediately after payment. When you ask us to activate your subscription straight away, you agree that the service starts at once and you acknowledge that you lose your 14-day right to cancel, as allowed by the Consumer Contracts Regulations 2013. For this reason, once your login details have been sent, payments are non-refundable, including for change of mind or if you stop using the service before the end of your plan.

When you will always get your money back

  • We cannot activate your subscription. If we are unable to send you working login details after you have paid, we refund you in full.
  • You were charged twice or charged the wrong amount. We refund the duplicate payment or the difference.
  • Your statutory rights. Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the consumer laws of your country. If the service is not as described, we will first try to fix the problem; if we cannot, you may be entitled to a price reduction or refund under those laws.

If something isn’t working

Most problems (buffering, a blank TV guide, an app that won’t log in) come from settings, Wi-Fi or the player app, and can be fixed in a few minutes. Message us on WhatsApp with a photo of your screen and we will help, 24 hours a day. Our guides on why IPTV buffers and setting up IPTV on a Firestick cover the most common issues.

How to request a refund

  1. Message us on WhatsApp from the number you ordered with.
  2. Tell us your order date, the plan and the reason for your request.
  3. We reply within 48 hours. Approved refunds are sent back using the original payment method, normally within 14 days.

Renewals

We never renew automatically, so you will never be charged for a period you did not ask for.

These terms form part of our Terms & Conditions. How we handle your data is explained in our Privacy Policy.

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